Frequently Asked Questions
Q: Is it possible to cancel my booking? A: Of course you can but please can you refer to our terms and conditions. Q: Can I make a booking for more than 8 people? A: We would be happy to help with larger groups. Sometimes they take a little longer to arrange so the sooner you contact us the better we can help you. Q: How much notice do I need to give to book an airport transfer? A: We suggest at least 6 hours but we can provide vehicles at much shorter notice. 6 hours gives us the chance of finding the best car to suit your purposes. Q: Is you price for the vehicle or for each person? A: We only ever charge for the vehicle. Q: What extra charges are there? A: Absolutely none. The price you see is the price you pay. If there are any credit or debit card charges they will be shown when you make your online booking. Q: Are you properly licensed? A: Yes, we are registered with the Public Carriage Office (PCO) in London. Q: What sort of cars are in your fleet? A: We have a wide range of vehicles ranging including family saloons, estates, people carriers and limousines. Q: How long have you been providing taxi transfers? A: We have over 15 years experience of passenger logistics and the transportation business in our management team. Q: What airports do you take passengers to? A: We provide transfers to and from all the London Airports including Heathrow, Gatwick, Stansted, Luton and London City Airport. Q: Can I pay by cash? A: Yes please, unless you have paid when you booked, our driver will be expecting a cash payment at the end of your journey. Q: What about paying with credit or debit cards? A: Yes. You can use your credit or debit card to pay when you book on our website. Q: Do you charge extra for pick ups and drop offs at multiple destinations? A: Yes, please let us know as soon as you can so that we can advise you of the extra cost Q: Can I smoke in one of your taxis? A: All of our taxis operate a strict no smoking policy in line with the law Q: If there is bad traffic on my journey to the airport will the price increase? A: No, our price is a one off charge and unlike metered taxis does not increase as time passes when you are stuck in traffic Q: What happens if my flight is early or is delayed? A: Our cars all have in-car flight arrivals data and your driver will be aware of the delay. You will be met if your flight is early, on time or late. Q: Do you provide transfers any time? A: We operate a 24/7 service, 365 days a year. |